Terms of Sales
Alcohol abuse is dangerous for health. To consume with moderation. The sale of alcohol to minors under the age of 18 is prohibited. Alcohol should not be consumed by pregnant women. You certify that you have the required legal age and the legal capacity to be able to purchase on this website.
General conditions of sale and legal notices
Acceptance of these general conditions of sale:
These conditions apply to the sale of products by https://www.domainedevenus.com/ on its shop accessible by Internet, telephone and email. They are automatically made available to the buyer on the home page of the website https://www.domainedevenus.com/. Consequently, the fact of placing an order implies the buyer's full and unreserved acceptance of these "General Conditions of Sale" (hereinafter referred to as GTC), to the exclusion of all other documents such as prospectus, press, catalogs or e-mailing, issued by the seller and which have only indicative value. The fact that the seller does not take advantage at a given time of any of the provisions of these conditions cannot be interpreted as a waiver of subsequently taking advantage of any of the said conditions. Our offers are exclusively reserved for major and capable private customers. If you are a professional, and in order to comply with the legislation in force, please let us know so that we can establish a DSA (Simplified accompanying document) which will accompany the goods.
The GTC may be modified at the initiative of SARL Domaine de Vénus, with 7 days notice. The amended GTC are then applicable to any transaction recorded on the website 7 days after the first online posting of the modified version of the GTC.
The fact that a natural or legal person places an order on the website https://www.domainedevenus.com/ implies full and complete acceptance of these T & Cs.
The data recorded by the site constitutes proof of all orders.
Legal information relating to the site:
The website accessible at the address: https://www.domainedevenus.com / is published by SARL Domaine de Vénus. The website, as well as all the rights relating to it, is the property of SARL Domaine de Vénus. Any reproduction, even partial, is subject to the prior authorization of the owner. However, by exception, simple hypertext type links to the site are authorized without specific request.
Name: SARL Domaine de Vénus, Route des Mas 66460 Maury - RCS Perpignan 448 662 874 with a capital of 1.329.000 € - Intra VAT number FR 47 448 662 874.
Phone: 06 03 03 56 20
The publication and editorial director is Mr Pierre Tillier, in his capacity as Commercial Director of SARL Domaine de Vénus.
Protection of minors:
In accordance with article L. 3342-1 of the Public Health Code which stipulates that the sale of alcohol to minors under eighteen (18) years old is prohibited, the buyer undertakes, by completing the voucher order, to be eighteen years old on the date of the order.
Alcohol abuse is dangerous for health. Know how to consume and enjoy in moderation.
File protection - Intellectual property rights:
In accordance with the provisions of Law No. 98-536 of July 1, 1998, transposing Directive 96/9 / EC of March 11, 1996, concerning the legal protection of databases, SARL Domaine de Vénus is the author and owner of the databases making up this site. All the data appearing on this site (texts, images, graphics, logos, icons, informational content ...), except explicit reference to a copyright of a third party, its exclusive and own design, protected by the rights of author as a work of the mind. Any unauthorized use, partial or total reproduction will be prosecuted.
Use of personal information:
This site has been declared to the CNIL (Simplified standard n ° 48). The information collected on the interfaces of the site is necessary for the processing of orders, payments, and loyalty programs and sales promotion. The site distinguishes between the necessary information - with an asterisk - and additional information. The data may be the subject of external communication (I) without prior agreement for any prospecting of similar or analogous products of the company or of a company of the same group (II) with the prior agreement of the customer in other cases. The communication of this information could also be made to satisfy the legal and regulatory obligations and to the auxiliaries of justice and to the ministerial officers in charge of recovery.
The data is kept: (I) for 10 years for any order placed (II) for three years from the last order or consultation of the site for personal data (III) for six months for data stored in the terminal users.
During a visit, the site can automatically generate information stored in the terminal of the user of the service in order to ensure a better orientation according to the past preferences of the user and for a more user-friendly navigation. The data generated does not allow personal identification. Any user of the service can oppose it by configuring their computer appropriately.
In application of article 27 of Law n ° 78-17 of January 6, 1978 "Information technology and freedoms", you have the right to access, modify, rectify and delete data concerning you. You can unsubscribe at any time by simple request by email. For any complaint, contact customer service: By e-mail: firstname.lastname@example.org. By mail: SARL Domaine de Vénus Route des Mas, 66460 Maury. By phone: 06 03 03 56 20. Site host: wix.com.
The photos, as well as the opinions on the products are given only as an indication and have no contractual value. A difference in color or presentation of the bottles may in particular result from the quality of the photos or their date. For all so-called "deliverable" wines, any shortage or insufficient stock due to the end of the vintage results in automatic delivery of the following vintage.
The order becomes final only after confirmation of the acceptance of the order by confirmation email. Any delivery to the carrier is conditional on the prior and full payment of the goods ordered and the transport costs.
The seller reserves the right to refuse any order: (I) from a customer with whom there is an ongoing dispute, (II) more than 10 liters of spirits, (III) 20 liters of liqueur wine, (IV ) more than 90 liters of wine (including a maximum of 60 liters of sparkling wine) by an individual in one or more orders over a month, (V) from a customer who ordered during a period of 4 months more than 'a bottle of the same reference bearing the words "Limited to one bottle maximum per customer" on the product sheet, (VI) in any other circumstance showing that the user of the service is not an individual but a professional.
If the buyer does not wish immediate delivery, the seller may retain the items in the order on behalf of the customer for 15 working days (3 weeks) after the date of the order. After this period, the bottles will be put back in stock, the buyer will be refunded the total amount of his order and the availability of the products will no longer be guaranteed for the initial buyer.
For all so-called “Deliverable” wines, the prices are indicated in Euros (€) including tax (amount of 20% VAT), excluding shipping costs. Any change in the VAT rate will, unless otherwise stated, be reflected in the public price as soon as it comes into force. For all so-called “Primeur” wines, the prices are indicated in Euros (€) excluding VAT, excluding shipping costs. In this case, VAT and excise duties will be added at the rates in effect at the time of delivery of the early wines, ie 1 to 2 years after the order, as well as the delivery costs.
Possible price differences between the Domaine de Vénus stores and the site https://www.domainedevenus.com/:
Price differences between the Domaine de Vénus stores and the https://www.domainedevenus.com/ site may occur, the reason being the existence of two very distinct competitive realities.
Discounts and promotions cannot be combined with each other and are limited to once per household (same name, same address) and per year.
Promotional codes cannot be combined: only one code can be used per transaction.
Shipping costs, method and delivery time:
Shipping to mainland France is billed at € 20 including tax, and is free for purchases of € 400 including tax.
Delivery methods and times **:
Delivery times are indicative, and run from the verification of customer data by SARL Domaine de Vénus. In the event of delivery without prior payment and from receipt of payment or bank authorization in the event of delivery with prior payment (online bank card). The guaranteed delivery times do not apply to the sale of early wines.
You will receive your order within 5 working days, subject to wines and after final validation of your order by our services. We use the carrier Geodis Calberson for all our shipments.
Payment on collection of the package:
By choosing the "Payment on collection of the package" mode, you yourself come to collect your order at Domaine de Vénus during the opening hours of our property, after having received our e-mail of availability within 5 working days after your order. Come to the estate with your order confirmation. You will be asked to pay for your order at the time of withdrawal by credit card, Visa or Eurocard Mastercard, or in cash.
** Only for an address in mainland France excluding Corsica. For overseas territories and abroad, please consult us. For more information contact our customer service by phone +33 (0) 6 42 20 52 03 or by email at email@example.com.
Delivery time overruns cannot give rise to damages, deductions or cancellation of orders in progress. However, if one month after a written complaint from the customer, the goods have still not been delivered, the sale may then be resolved at the initiative of one or the other of the parties. The customer will obtain restitution of his payment to the exclusion of any other compensation or damages, at the latest within one month. In any event, on-time delivery can only take place if the customer has communicated to the seller exact information on the recipient's contact details. In the event of an error, SARL Domaine de Vénus cannot be held responsible for the impossibility of delivering the goods at the appropriate place and time. The goods always travel at the risk and peril of the recipient. Upon receipt of the goods, it is the recipient's responsibility to check the condition of the goods upon receipt and to make any necessary findings in the event of breakage, damage or missing items, expressing their reservations on the delivery slip, and in the 48 hours following receipt of the goods, by registered letter with acknowledgment of receipt from the carrier, including a copy to the seller, in order to preserve his rights.
Payment for goods is made in full when ordering, i.e.:
- by credit card (secure online payment) with Carte Bleue, Visa, Eurocard Mastercard
- by transfer to our bank account with the following references: Banque Populaire du Sud:
IBAN FR76 1660 7000 0688 1214 6983 710 BIC CCBPFRPPPPG
SARL Domaine de Vénus reserves the right to request payment by transfer for any order. In accordance with the provisions of article L 441-6 of the Commercial Code, in the version in force on January 1, 2013, any sum not paid within thirty days following the due date is increased by the legal interest rate increased by three points. Late payment penalties are payable without any reminder being necessary. A lump sum indemnity in the amount of 40 €, as fixed by decree n ° 2012-115 of October 2, 2012, will be due, in addition, for recovery costs in the event of late payment.
Right of withdrawal
Pursuant to Article L. 121-16 of the Consumer Code, the customer has a period of fourteen clear days from the delivery of his order to return unwanted products in their original packaging, for exchange or refund, without penalty, with the exception of return costs. The customer must in all cases inform the sales department in writing (telephone, e-mail, letter) of his decision before returning the goods. As an exception, these provisions will not apply to orders for products subject to personalization or a specific request from the customer when ordering (special formats, personalized packaging, etc.).
The customer has a period of fourteen clear days from receipt of his proforma invoice to request the cancellation or modification of his order. After this period, it will be considered final. As an exception, these provisions will not apply to orders for products subject to personalization or a specific request from the customer when ordering (special formats, personalized packaging, etc.).
In the event of default by the customer on the agreed date and one month after an unsuccessful formal notice, the sale will be automatically terminated if the seller sees fit, with return of the down payments made by the purchaser, and the possibility for the seller to request interim relief, the return of products already delivered, if applicable, without prejudice to other damages. In the event of recovery by way of litigation, this will give rise to a fixed compensation amounting to 15% of the amount of the order.
Responsibility of the seller
All the products supplied by https://www.domainedevenus.com/ benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. Any apparent defect must be the subject of a written complaint within eight days of receipt of the products, with proof under penalty of foreclosure. In the event of non-compliance of a product sold with the order, it may be returned after a complaint has been validated by the seller. In these two cases, the seller at his choice, will exchange it or refund it at the purchase price. All complaints, requests for exchange or refund must be made by post to the address of the company https://www.domainedevenus.com/, specified above within 8 days from the date of delivery. The warranty against hidden defects applies under the terms and conditions set by law. The warranty against hidden defects does not cover any fortuitous event and in particular any degradation of the product due to transport conditions and inappropriate storage conditions of the product (temperature, humidity, exposure to light, etc.)
It is up to the buyer, if necessary, to provide advice from the seller to ensure proper conservation of the product ordered. The seller does not take any guarantee in this regard.
Liability in the event of website failure or suspension of service:
https://www.domainedevenus.com/ declines any responsibility resulting from the interruption of access to the website, and / or any malfunction or technical failures of any kind, and whatever their duration or frequency. It is recalled that any user can contact the ordering service by telephone and / or go to the company's stores.
Applicable law and competent jurisdiction
These GTCS are subject to the application of French law. The provisions of the Vienna Convention of April 11, 1980 are not applicable to deliveries abroad. With regard to sales between professionals, the courts of the head office of https://www.domainedevenus.com/ will have sole jurisdiction for any dispute resulting from orders placed on the website. With regard to sales between private individuals, French procedural rules, Regulation No. 44/2001 in the event of a dispute concerning a delivery in the territory of the European Union, and the Treaty of Lugano will be applied for delivery in the territory of a signatory country.
We serve the following countries:
France, Germany, Belgium, Spain, Great Britain, Italy, Luxembourg, Netherlands, Austria, Denmark, Finland, Gibraltar, Greece, Ireland, Portugal, Sweden, Bulgaria, Cyprus, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Andorra, Jersey, Liechtenstein, Norway, Switzerland.