Privacy Policy

Privacy Policy

Preamble

This Privacy Policy is addressed to you, as a user of the website https://www.domainedevenus.com (hereinafter referred to as “SITE”). Our goal is to inform you of the way in which your personal information may be collected and processed by SARL Domaine de Vénus (hereinafter referred to as "Le Domaine de Vénus").

Le Domaine de Vénus, SARL registered in the Perpignan Trade and Companies Register, under number 448 662 874, whose head office is located at Route des Mas, 66460 Maury, specializes in the sale of wine.

Our desire to respect your privacy and your personal data commits us to respecting 2 principles:

  1. You remain in control of your personal data

  2. Your data is treated in a transparent, confidential and secure manner.

The processing of personal data is governed:

By law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms (hereinafter “IEL law”);

From May 25, 2018: by Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter “GDPR”).

Article 1: Definitions

CUSTOMER: means a USER of the SITE who purchases one or more PRODUCTS available on it.


ACCOUNT: designates the virtual space allocated to each USER when registering. This personal space is accessible by entering the USER'S IDENTIFIERS.

IDENTIFIERS: designates the elements allowing any USER to connect to the SITE to access their ACCOUNT.

PRODUCT: refers to any bottle of wine offered for sale and available on the SITE.

DATA CONTROLLER: refers to the entity which, alone or jointly with another, determines the means and purposes of processing personal data.


SERVICES: refers to all the services provided by the Domaine de Vénus within the framework of its activity.

SITE: refers to the Internet SITE accessible at the address https://www.domainedevenus.com/; the SITE brings together all the web pages, services and functionalities offered to you as a USER or CUSTOMER of the Domaine de Venus.

SUBCONTRACTOR: refers to the person processing personal data on behalf of the DATA CONTROLLER, who acts under the authority of the DATA CONTROLLER and on the instructions of the latter.

USER: designates any person who accesses and browses the SITE either as a simple Internet user or as a CUSTOMER.

Venus domain: refers to the operator who makes the PRODUCTS available on the SITE available to USERS or CUSTOMERS.

PRIVATE SALE: refers to all sales available via the SITE and accessible to USERS who have created an ACCOUNT, made available by the Domaine de Vénus.

ARTICLE 2. REGISTER OF TREATMENTS

The processing of your personal data is the subject of processing sheets which are inserted in the processing register of the Domaine de Vénus.

ARTICLE 3. PURPOSES OF PROCESSING

Your various data may be collected by the Domaine de Vénus in order to ensure:

The proper functioning and permanent improvement of the SITE, its services and its functionalities;

The provision of SERVICES;

Sending newsletter and other alerts to MEMBERS who have requested it;

The sale and delivery of PRODUCTS;

The payment of the PRODUCTS, as well as the execution of the various payment services associated with the SITE;

The development of statistics;

The management of requests for the right of access, rectification, opposition, erasure and portability of your data as well as the limitation of processing concerning you and the possibility of providing for directives as to the fate of your data

These purposes are detailed in Articles 4, 5 and 6 of this privacy policy.

The Domaine de Vénus will also be authorized to use this data for the purpose of fulfilling a legal or regulatory obligation. Thus, and for each defined purpose, the Domaine de Vénus will use all the means in its possession to ensure the security and confidentiality of the personal data entrusted to it, in compliance with the laws and regulations in force.

ARTICLE 5. MANAGEMENT AND MONITORING OF THE COMMERCIAL TRANSACTION

5.1. Purposes of the processing carried out by the Domaine de Vénus

Your various data are collected to ensure:

The sale of PRODUCTS;

Order management;

Delivery of the PRODUCTS ordered;

Management of the CUSTOMER database (management of ACCOUNTS, loyalty programs, sales management, invoices, customer relationship monitoring, after-sales service, satisfaction surveys, after-sales service, etc.) by the Venus domain;

Management of complaints and after-sales service;

Management of unpaid bills and litigation.

5.2. Identity of the data controller


Within the framework of the aforementioned purposes, the domain of Venus will have the quality of data controller. Indeed, the domain will necessarily have to collect and process the personal data of the CLIENTS of the SITE for the execution of their orders of PRODUCTS.

As such, the Domaine de Vénus guarantees the CUSTOMER that it processes its data in compliance with the rights and obligations resulting from the law "Informatique et Libertés" and the GDPR.

It is therefore expressly agreed between the PARTIES that the Domaine de Vénus, as data controller, will use all means in its possession to ensure the security and confidentiality of the personal data entrusted to it.

For more information :


The data likely to be processed are as follows:

For the management and monitoring of your contracts, orders, deliveries, invoices:

Data relating to your identity: title, surname, first names, address, telephone number, email addresses, customer code.

A copy of an identity document may be kept for the purposes of proof of the exercise of a right of access, rectification or opposition or to meet a legal obligation.

Data relating to means of payment: postal or bank identity statement, check number, bank card number, expiry date of the bank card, visual cryptogram.

Data relating to the transaction such as the transaction number, details of the purchase;

Data relating to the payment of invoices: terms of payment, discounts granted, receipts, balances and unpaid bills.

Your connection logs.

For the management of our commercial relationship and customer follow-up:

Data relating to your identity: title, surname, first names, address, telephone number, email addresses, customer code.

A copy of an identity document may be kept for the purposes of proof of the exercise of a right of access, rectification or opposition or to meet a legal obligation.

Data relating to the follow-up of the commercial relationship: requests for documentation, tests, quantities, amounts, frequency, delivery address, history of orders, purchases and services, return of products, possibly, origin of the order or sales, correspondence with the customer and after-sales service, discussions and comments from customers and prospects, person (s) in charge of customer relations;

Data necessary for carrying out loyalty, prospecting, study, survey, product testing and promotion actions;

Data relating to the organization and processing of contests, lotteries and any promotional operation such as the date of participation, the answers given to the contests and the nature of the prizes offered;

Data relating to your browsing on our site via cookies

5.3. Consent


The collection and processing of the CUSTOMER's personal data is necessary for the sale and delivery of a PRODUCT. In view of the fact that the CUSTOMER has chosen to order a PRODUCT, it is not necessary for the Domaine de Vénus to require the CUSTOMER's consent, this being necessary for the execution of the sale contract of the PRODUCT.

ARTICLE 6. CONCERNING THE PAYMENT PROCESS

6.1. Purpose of processing

The CUSTOMER wishing to purchase PRODUCTS must use payment services.

The payment services necessary for the WEBSITE are provided by the Domaine de Vénus which assumes the status of data controller.,

As part of the payment process, the domain of Venus is required to collect a certain amount of data (transaction number, data necessary for editing invoices, etc.) for the provision of payment services;

Carrying out control procedures.

6.2. Concerning the collection and processing of bank data

The terms “payment process” relate to:

Data on means of payment used by the CUSTOMER on the SITE for the purpose of purchasing a PRODUCT offered by the Domaine de Vénus, relevant account and payment details, such as account number, bank card number, date expiration, name of the person holding the account

Data concerning the outcome of the transaction, such as transaction number and order enumeration

Data concerning the payment of invoices: payment procedures, reduction, receipts, outstanding balances, etc.

These data are collected by the Domaine de Vénus, through the software solution set up on the SITE, during the ordering process. They are then stored on the secure servers of the payment solution provider.

It is expressly admitted that the domain of Venus and its SUBCONTRACTOR:


Will not process data that is incompatible with the defined purposes

Take all technical and organizational measures to ensure the security and confidentiality of the CLIENT's personal data.

6.3. Consent


The processing of the customer's personal data is necessary to make payment for the PRODUCT. The CUSTOMER having chosen to order the PRODUCT, the Domaine de Venus does not have to request his consent, this being necessary for the execution of the sales contract and the provision of the associated payment services.


6.4. Retention period of payment data

With the exception of the provisions provided for in the following paragraphs, the bank details will cease to be kept as soon as the transaction has been carried out, that is to say, as soon as the full payment, for the desired order, has been received. by the domain of Venus.

It should be noted that for payments made by bank cards, such data may be kept to serve as proof if the transaction is disputed, and this, in temporary files, for a period of thirteen (13) months (or fifteen (15) months if payment is deferred) from the date the debit is made. In all cases, the visual cryptogram is not affected by this retention, and the bank details are deleted at the expiration of the date indicated above.

ARTICLE 7. RECIPIENTS OF DATA

Only the persons mentioned below may have access to CUSTOMER data:

The authorized personnel of the various departments of the Domaine de Vénus (the authorized personnel of the marketing, commercial, administrative, logistics and IT departments, in charge of handling customer relations and prospecting and in charge of control)

The payment service provider;

The insurance company responsible for credit insurance covering all transactions carried out through the SITE;

Logisticians responsible for the delivery of PRODUCTS (and in particular carriers);

The companies responsible for the management of the SITE;

The authorized personnel of our subcontractors (if there is a subcontractor);

If applicable, the courts concerned, mediators, accountants, auditors, lawyers, bailiffs, debt collection companies;

Third parties likely to place cookies on your devices (computers, tablets, mobile phones, etc.) when you consent (For more details, see our Cookies policy).

Your data is not communicated, exchanged, sold or rented to any person other than those mentioned above.

ARTICLE 8. DATA RETENTION PERIOD

The Domaine de Vénus undertakes that the data collected will be kept in a form allowing your identification for a period which does not exceed the period necessary for the purposes for which these data are collected and processed.

However, data processing is possible for proof of a right or a contract. This data may also be kept for the purpose of complying with a legal obligation or kept in files in accordance with applicable laws and regulations.

As an exception, the CLIENT's identification data are kept by the Domaine de Vénus for a period of three (3) years from the closing of the ACCOUNT.

With regard to the cookies referred to in Article 10 of this Privacy Policy, it is specified that the information stored in your terminal (eg: cookies) or any other element used to identify you for the purposes of audience statistics does not are not kept beyond a period of six (6) months. Beyond this period, the raw traffic data associated with an identifier is either deleted or anonymized.

Finally, in order to ensure the proper functioning and permanent improvement of the SITE and its functionalities, the raw traffic data associated with an identifier is kept for a period of thirteen (13) months. Beyond this period, they are deleted or anonymized.

The Domaine de Vénus keeps the CUSTOMER's personal data for a period that does not exceed the time necessary to achieve the purpose pursued.

For more information

For the management and monitoring of your contracts, orders, deliveries, invoices

Your data is kept for the duration of the contract.

Your data is stored for five (5) years for the purpose of proof. Your invoices and accounting data are kept for a period of ten (10) years.

In the absence of an appropriate contract, your data is kept for a period of three (3) years, from the day of their collection or from the day of your last contact with us.

For bank details

In principle, your payment data is deleted once the transaction is completed, then archived / stored for a period of thirteen (13) months after the date of the transaction.

For Commercial prospecting

If you are a CUSTOMER: three (3) years from the end of the commercial relationship.

If you are not yet a CUSTOMER: three (3) years from the day you last contacted us.


Then, your data is stored for a period of five (5) years, for reasons of proof, in accordance with the provisions in force (Insurance Code, Mutual Code, Commercial Code, Civil Code, Consumer Code, Code of internal security ... etc.)

For your identity documents

1 year if you exercise your right of access or rectification

3 years if you exercise your right to object

For audience and statistical measurements

6 months, then your data is deleted or anonymized

To ensure the proper functioning and permanent improvement of our site

13 months, then your data is deleted or anonymized.

ARTICLE 9. YOUR RIGHTS

In accordance with the Data Protection Act and the GDPR, you have the following rights:


Right of access ( article 15 RGPD ), rectification ( article 16 RGPD ), update, completeness of your data ( find out more )

Right to block or erase your personal data ( article 17 RGPD ), when they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited ( namely more )

Right to withdraw your consent at any time ( article 13-2c RGPD )

Right to limit the processing of your data ( article 18 GDPR )

Right to object to the processing of your data ( article 21 GDPR ) ( find out more )

Right to the portability of the data you have provided to us, when your data is subject to automated processing based on your consent or on a contract ( article 20 GDPR )

Right to define the fate of your data after your death and to choose whether or not we communicate your data to a third party that you have previously designated ( find out more ).

In the event of death and in the absence of instructions from you, we undertake to destroy your data, unless their retention is necessary for evidentiary purposes or to meet a legal obligation.


These rights can be exercised, by simple request by e-mail to the address commercial@domainedevenus.com, or by mail to the address Domaine de Vénus - Route des Mas - 66460 Maury, indicating their contact details (name, first name, address ) and a legitimate reason when this is required by law (in particular in the event of opposition to the processing).


In the event of communication of a copy of identity document to prove your identity, we will keep it for one (1) year or three (3) when this communication is made within the framework of the exercise of a right of opposition.

To learn more about your rights, you can also consult the website of the National Commission for Computing and Liberties, accessible at the following address: http://cnil.fr .

ARTICLE 10. LOGIN DATA AND COOKIES

The Domaine de Vénus uses connection data on its SITE (date, time, Internet address, protocol of the visitor's computer, page viewed) and cookies (small files saved on your computer) allowing in particular to identify you, to memorize your consultations, and benefit from SITE audience measurements and statistics, in particular relating to the pages viewed.


By browsing the SITE, you accept that the Domaine de Vénus installs this type of so-called "technical" cookies, the sole purpose of which is to allow or facilitate electronic communication of your terminal equipment with our site, by facilitating the management and the navigation on it.

Our access to the information stored in your terminal equipment or the recording of information in the latter will therefore only be done in the following cases:

Access your account

Validate your basket and your orders

You can, as for other data, exercise your right of access to these connection data by making a request by email to the address commercial@domainedevenus.com, or by mail to the address Domaine de Vénus - Routes des Mas - 66460 Maury.

If the browser allows it, you can deactivate these cookies at any time, by following the procedure indicated by this browser. However, the Domaine de Vénus informs you that such deactivation may have the consequence of slowing down and / or disrupting access to the SITE.

In addition, the Domaine de Vénus informs you that it uses the services of Google Analytics to measure the audience of the SITE. You can refuse that your navigation on the SITE is tracked via the Google Analytics tool by downloading and installing the Google Analytics Opt-out Browser addon for your current browser on the SITE accessible at the following address: https://tools.google .com / dlpage / gaoptout? hl = fr .


In any case, the information stored in your terminal (eg: cookies) or any other element used to identify you for the purposes of audience statistics is not kept beyond a period of six (6) months. . Beyond this period, the raw traffic data associated with an identifier is either deleted or anonymized.


Finally, the Domaine de Vénus also deposits and after obtaining your prior consent, tracking cookies allowing us to offer you personalized offers.

To know the nature of cookies and other tracers implemented on the SITE, the USER is invited to consult the cookies policy of the Domaine de Vénus, provided for this purpose.

To find out more about cookies (how to manage, delete and identify them), you can consult the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/ # c5554

ARTICLE 11. “PERSONAL RIGHTS” UNIT

Our "Data Protection Officer" is there to answer all your requests, including the exercise of rights, relating to your personal data. You can reach him: - by mail to commercial@domainedevenus.com - or by mail to Domaine de Vénus - Route des Mas - 66460 Maury.

ARTICLE 12. SAFETY

Domaine de Vénus and its possible subcontractors undertake to implement all technical and organizational measures to ensure the security of its processing of personal data and the confidentiality of your data, in application of the Data Protection Act. and Freedoms, of the European Data Protection Regulation (RGPD) and of Law No. 2018-133 of February 26, 2018 “on various provisions for adaptation to European Union law in the field of security”.

As such, the Domaine de Vénus takes the necessary precautions, with regard to the nature of your data and the risks presented by its processing, to preserve the security of the data and, in particular, to prevent them from being distorted, damaged, or that unauthorized third parties have access to it (physical protection of premises, CUSTOMER authentication process with personal and secure access via confidential usernames and passwords, logging of connections, encryption of certain data, etc.).

ARTICLE 13. TRANSFERS OUTSIDE THE EU

The Domaine de Vénus undertakes not to transfer the data of USERS outside the European Union.

In the event that the domain of Venus should do so, it would inform USERS, indicating the measures taken to control this transfer and ensure that the confidentiality of their data is respected.